How to Order Food Online on ONDC: A Step by Step Guide


If you’re craving a delicious meal but don’t feel like leaving the comfort of your home,ordering food online is the perfect solution for you.In today’s fast-paced world, people often rely on the convenience of ordering food online due to their hectic schedules. Zomato and Swiggy have emerged as leading food delivery and restaurant aggregator companies that cater to this growing demand. However, to prevent the monopoly of such companies Indian Government has come up with ONDC to expand e-commerce and empower small retailers to sell or resell their products and services online.

Similar to the widespread adoption and success of UPI services, ONDC has the potential to be a game-changer in the world of online e-commerce. The platform allows consumers to purchase products and services from various online retailers who connect with their network. Currently, ONDC is in the beta and alpha testing phase in select major Indian cities. As of now, you can orderfrom ONDC using their network partners’ apps and websites.Below is the step-by-step guide on how to order food online from ONDC via the Paytm app.

What is ONDC?

The Open Network for Digital Commerce (ONDC) was officiallyestablishedon December 31st, 2022 by the Department for Promotion of Industry and Internal Trade (DPIIT) of the Government of India with theaim of promoting open e-commerce for businesses. With its focus on innovation and collaboration, ONDC has the potential to transform the e-commerce landscape in India. They feature delivery of products and services that can be ordered via their Network partners’ apps and websites and include Paytm, MagicPin, Crafsvilla, etc. ONDC is being tested in over 200 Indian cities and has more than 35 thousand sellers onboard. ONDC can be a game changer in the e-commerce and online retail sector allowing every seller to sell their products and services online with ease.

Ordering Food Online on ONDC via Paytm App

  1. Open the Paytm app on your mobile phone.

  2. Click on the Search icon at the top right side.

  3. Type ONDC and under Services, select ONDC Food.
    Paytm app

  4. Make sure you turn on the Location service on your phone so that the app automatically detects your delivery address. After setting up the location, it will fetch all the available Food stores that are partnered with ONDC. Select your desired Food Store.

  5. Add the food items to your cart from the menu of the selected food store and click on Proceed.

  6. Now click on Add New Address if you haven’t set up your delivery address.
    add food to cart

  7. Fill up the address details and click on Save Address.

  8. Then click on Select Address.

  9. Pin thedelivery location on the map and click on Confirm Location.
    confirm delivery location

  10. Now click on Pay to complete the payment process and your order will be successfully placed.
    proceed to pay

Is ONDC better than Zomato and Swiggy?

Companies like Zomato and Swiggy have been in the food delivery sector for certainly a longer time and thus have an aggregation of a large number of restaurants while on the other hand, ONDC is a newly launched open-source network with comparatively small but rising numbers of sellers. Ordering food on ONDC costs a bit less than ordering food on platforms like Zomato and Swiggy. However, when we apply coupon codes on those platforms, the final price drops significantly. Also, the delivery charge on Zomato and Swiggy is around ₹50, while on ONDC, it is twice of that. So overall, ONDC is running behind these major giants but can compete with them in the near future, if they are able to reduce their delivery cost, offers discounts, andconnect with more restaurants and food stores.

About The Author

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Abhishek Mahato

Exploring the realm of the internet is one of the leisure pursuits of Abhishek. He's is fond of gadgets & games, and likes to put his learnings into useful tech articles for you.