5 Best CRM Software for Small Business


CRM softwares are powerful tool that can transform the way small businesses manage their sales processes and customer relationships. With CRM software, small businesses can streamline their sales processes, gain greater visibility into customer interactions, anduse data-driven insights to optimize their sales strategies. By building stronger, long-term relationships with customers and delivering personalized outreach, small businesses can boost customer satisfaction and loyalty.

If you’re a small business owner, you know how important it is to keep your customers happy and your sales growing. So investing in CRM software can help your business to reach newer heights. In this article, we have cataloged the five best CRM software for small businesses .

Contents [hide]

  1. What is CRM?
  2. List of Best CRM Software for Small Business
    1. Salesforce CRM
    2. Hubspot CRM
    3. Zoho CRM
    4. monday sales CRM
    5. freshsales CRM

What is CRM?

CRM stands for Customer Relationship Management.As the name suggests, these are the software that is designed to manageand track customers’ relationships with the company andacquirepotential customers. CRM services can be used by both small-scale and large-scalebusinesses to track and produce relevant data about their clients, sales, and deals so that they make informeddecisions based on those data to grow their business and make changes to their marketing, pricing, and other strategies. These systems typically store customer information, including contact details, purchasing history, and other relevant data, and can automate tasks such as lead management, sales forecasting, and customer service operations.

With CRM services, businesses can improve their relationships with customers by tracking their interactions and providing personalized service.So overall,CRM softwareisa crucial tool for businesses aiming to build strong, lasting relationships with their customers and drive growth. By utilizing CRM software, businesses can improve their customer service operations and increase their customer retention.

1. Salesforce CRM

salesforce crm

Salesforce is one of the most popular and widely used cloud-based CRM services that help businesses in their marketing, customer services operations, sales, and other business-related things effectively and efficiently.Salesforce offers various features and tools for managing customer information such as lead and contact management, sales opportunity management, sales forecasting, customer analytics, and customizable reports and dashboards. Moreover, it includes marketing automation tools to create and execute campaigns and customer service tools for managing customer inquiries and support tickets. Apart from the core features, Salesforce provides a broad ecosystem of third-party applications and integrations that can enhance its functionality and extend its capabilities. Its powerful mobile app helps you to manage and run your business from the palm of your hand.


  1. Free trial available

  2. Lead and opportunity management

  3. Account and contact management

  4. Sales forecasting tools

  5. Customer analytical tools

  6. Marketing automation tools

  7. Collaborate and share info in real time

  8. Powerful mobile application

  9. Customer service tools

  10. Mobile application

  11. Customizable reports and dashboards

  12. Third-party apps from the AppExchange marketplace

2. Hubspot CRM


Maximize your business revenue potential by crafting exceptional customer experiences through Hubspot free CRM software. It helps you to streamline your marketing, sales, and customer service operations with the help of several business tools. Hubspot’s CRM is an easy-to-use tool that effortlessly monitors every aspect of your business interactions with its complimentary functionalities that include contact and lead management, reporting dashboards, and business insights. You can seamlessly incorporate deals into your CRM, delegate tasks to advance deals, and trace the progress of your prospects with pipeline management, deal, email, call tracking, and meeting scheduler. Hubspot has its CRM app available on mobile phones that can boost your deals, manage your business, increase customer connections, and help youacquire more potential customers.


  1. Free version available

  2. Contact and lead management

  3. Business Insights

  4. Reporting dashboard

  5. Pipeline management

  6. Deal, call, and email tracking

  7. Meeting scheduler

  8. Email marketing

  9. Form & landing page builder

  10. Ad management & live chat software

  11. Help desk & ticketing

  12. Mobile application

3. Zoho CRM


Zoho CRMoffers both a web-based platform and a mobile appthat provides a comprehensive suite of tools to boost lead generation, expedite sales processes, and gauge the sales performance of your business. With Canvas, a user-friendly drag-and-drop editor, you can easily customize the appearance and functionality of Zoho CRM to fit your specific needs and preferences.Zoho Sales Force Automation (SFA) is a powerful feature within Zoho CRM that streamlines the sales process from start to finish. It enables sales teams to manage leads, contacts, accounts, and deals all in one place, providing a holistic view of the sales pipeline. Apart from that, Zoho CRM offers tons of other features and tools like lead management, sales process builder, omnichannel conversation support, analytical dashboards, reports, etc.Zoho CRM’s AI assistant, Zia, uses predictive AI to assess leads and deals, assigning scores to determine their likelihood of success, thereby optimizing sales forecasting.


  1. Free trial available

  2. Mobile application

  3. Sales force automation tools

  4. Customizable layouts and drag-and-drop feature

  5. Process management tools

  6. Marketing automation tools

  7. Journey orchestration

  8. Omnichannel communication support

  9. Analytical components and real-time reports

  10. Integration with Google Workspace and Office 365

  11. Sales forecasting with artificial intelligence

4. monday sales CRM

moday crm

Monday Sales CRM is acomprehensiveplatform for managing customer relationships. It is designed to enhance sales processes for businesses. The software’s features include lead tracking, real-time sales data analysis, and customer information management. With its customizable features and intuitive user interface, Monday Sales CRM simplifies sales operations, boosts efficiency, and enhances sales performance. With the ability to fully sync your Gmail or Outlook accounts, you can easily send and receive emails within the platform, saving time and improving efficiency. The software also features automated notifications to let you know when a lead opens or replies to an email. You can also track your sales pipeline performance with the intuitive funnel chart visualization tool and seamlessly organize your data. It is a versatile solution that can be used by businesses of all sizes to drive growth and foster enduring customer relationships.


  1. Free trial available

  2. Lead tracking and management

  3. Real-time sales data analysis

  4. Customizable sales pipeline stages

  5. Automated email notifications

  6. Contact and account management

  7. Integration with Gmail and Outlook

  8. Funnel chart visualization tool

  9. Customizable email templates

  10. Sales reporting and analytics

5. freshsales CRM


Freshsales CRM is anotherpowerfulcustomer relationship management platform designed to help businesses streamline their sales processes and drive growth. Freshsales CRM services offer extensive customization options such as multi-currency and multi-language support, allowing your team to work efficiently and effectively.With its task management tool, Freshsales CRM allows you to easily create tasks, reminders, and appointments, ensuring you never miss out on important opportunities.Gain a comprehensive, 360° view of your customers with its summary section, detail section, highlight cards, and auto-profile enrichment. Freshsales too has an AI assistant named Freddy that assigns scores to your contacts thus prioritizing important ones for you and also helping youwith lead generations.


  1. Free trial available

  2. Mobile application

  3. Task management

  4. Multiple sales pipelines

  5. Get a 360° view of your customer

  6. Sales and workflows automation

  7. Multi-channel communication

  8. Make better decisions with AI

  9. Multi-Currency and Multi-Language Support

  10. Several types of visual reports with analytical tools

About The Author

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Abhishek Mahato

Exploring the realm of the internet is one of the leisure pursuits of Abhishek. He's is fond of gadgets & games, and likes to put his learnings into useful tech articles for you.